Privacy policy

Last updated: February 25th, 2023

At Milk Addict, we are committed to maintaining the privacy and security of your personal information. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, technology and the legal requirements. If we make any changes, we will notify you by posting an updated version of the Privacy Policy on our website.

What information do we collect and how do we use it?

We may collect the following information about you:

• Personal Information: name, contact details (such as email address, telephone number, postal address), and date of birth.
  
  
• Payment Information: information necessary to process your payment, such as your credit or debit card number and the security code associated with your card.
  
  
• Technical Information: information about your use of our website, such as your IP address, browser type and version, time zone setting, and operating system.
  
  
• Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.
  
  

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

• Profile Information: information that you provide when creating a profile with us, such as your username, password and preferences.

We use this information for the following purposes:

• To provide you with the products and services that you request.
• To process and manage your payment.
• To send you notifications about your order or account.
• To improve the quality of our products and services.
• To personalise your experience on our website.
• To send you marketing communications, if you have consented to receive such communications.

Marketing Communications

We may send you marketing communications about our products and services, promotions, special offers, and other news and events that may be of interest to you. If you have consented to receive marketing communications from us, you may opt out at any time by clicking the “unsubscribe” link in the email or by contacting us at hello@milkaddict.com.au.

 
Who do we share your information with?

We may share your personal information with the following third parties:

• Service providers: companies that provide services on our behalf, such as payment processing, delivery, and website hosting.
  
• Business partners: companies that we work with to offer joint products or services.
  
• Authorities: government or law enforcement agencies, if we are required to do so by law or if it is necessary to protect our rights or the rights of others.
  

We take reasonable steps to ensure that these third parties are bound by strict confidentiality and privacy obligations.

How do we protect your information?

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration or destruction.

Your payment information is encrypted and processed securely by our payment gateway provider.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Compliance with European Union and the GDPR

Milk Addict complies with the General Data Protection Regulation (GDPR) of the European Union. If you are a resident of the European Union, you have the following rights under the GDPR:

• The right to request access to your personal information.
• The right to request correction of your personal information.
• The right to request deletion of your personal information.
• The right to request the restriction of the processing of your personal information.
• The right to object to the processing of your personal information.
• The right to data portability, which allows you to receive your personal information in a structured, commonly used and machine-readable format and to transmit that information to another data controller.

Requesting Access or Correcting Your Personal Information

You have the right to request access to or correction of your personal information that we hold. If you would like to exercise this right, please contact us at hello@milkaddict.com.au.

We will respond to your request within a reasonable timeframe and provide you with a copy of your personal information or make the necessary corrections.

Complaints

If you have any complaints about the way we handle your personal information, you have the right to file a complaint with the relevant supervisory authority.

Contact Us

If you have any questions or concerns about our Privacy Policy or the way in which we handle your personal information, please do not hesitate to contact us by email at hello@milkaddict.com.au.

We will make every effort to respond to your request within a reasonable timeframe.